Returns & Refunds
Last updated: 17 October 2026
We take care to send you exactly what you ordered. Because our items are handicrafts, we accept returns only in the cases below.
We will replace or refund if
- the item arrives damaged or broken, or
- you receive a wrong item (different from the one you ordered).
How to report
- Tell us on WhatsApp (+91 99030 65505) within 48 hours of delivery.
- Send the unboxing video (parcel shown sealed, then opened, without any cut) and clear photos of the damaged / wrong item and the packing.
- Share your name, order details and the item code (SKU).
After we check the video and photos, we will replace the item (subject to stock) or refund the amount paid for that item. Refunds go back by UPI / bank transfer. We will tell you how to send the item back, if it needs to be returned.
We cannot accept returns for
- change of mind or “did not like it”;
- small differences between the photo and the product — handicrafts are handmade or hand-finished, so colour, shine, finish and size can differ slightly;
- damage after delivery, wrong use, or normal tarnishing of silver / oxidised finish over time;
- special or custom orders;
- reports made after 48 hours or without the unboxing video.
Cancellations
If you want to cancel, please contact us as early as possible. Once an order has been dispatched it cannot be cancelled.
Care of German silver
Do not soak silver items in water. Wipe with a soft dry or slightly moist cloth and dry immediately. Avoid chemicals. Store away from moisture and keep in a dry place.