CANCELLATION AND RETURN POLICY

Cancellation Policy

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our us on pentagonhandicrafts@gmail.com or call us on 9339865505 .

How do I Exchange an item purchased on Pentagon?

Pentagon offers its customers an ’Easy Exchange Policy,' wherein you can raise a exchange request of a product within 2 days of receiving the order. We also accept partial returns wherein you can raise a return request for one or all products in your order.

• Step 1: Contact our Customer Support team via email ( pentagonhandicrafts@gmail.com ) within 2 days of receiving the order.
• Step 2: Provide us with your order ID details and your request to replace your order. Kindly email an image of the product and the invoice for our reference.
• Step 3: The customer will have to make sure that the refund will only be initiated from us only if the products are received in their original packaging with their seals, labels, and packaging intact. It is a customer's responsibility to return us the unused products.